Trial Policy

QUESTIONS? CALL  (941) 377-2768

We offer a 7-day trial period for new and used in-stock saddles anywhere in the Continental U.S. To request a trial, you must call us at 941-377-2768 with your credit card details.

When the saddle is ready to ship, we charge your credit card only for shipping and put a hold on the full price of the saddle.

The day the saddle is delivered is Day 1 of the trial period.

During the trial period, test ride the saddle as if it were your own in order to accurately assess its suitability to you and your horse. Note the following items:

• You do NOT have to wrap your leathers in protective nylon or cotton.
• Girth up the saddle, using a girth with stainless steel roller buckles.
• Take a lesson, test ride, or hack out in the trial saddle with care but without hesitation or distraction.
• We provide telephone and/or e-mail support to ensure your satisfaction with the fit and comfort of your trial saddle. We also encourage you to confer with your instructor, trainer, local saddler, and/or barn mates to assist you in the evaluation.

We expect reasonable signs of use to occur during your saddle trial period. However, you are liable for any damage done to equipment while it is in your possession. We strongly suggest that you inspect the saddle thoroughly upon receipt and contact us immediately if you find any damage.  Any damage that is not reported to us will be evaluated upon the equipment’s return and you will be billed for consequent repairs.

On or before Day 8, you must tell us whether you want to purchase or return the trial saddle or, if the saddle is a new saddle, to place an order for a custom version of the same item. If you need a few extra days to decide, a fee of $10.00 per day will be assessed and charged to your credit card.

If you decide to purchase the saddle, we process a charge for the amount on hold.

If you decide not to purchase the trial saddle, we can email a return label to you. The cost of the return label is the same as the amount you paid for shipping.

Or you can ship back the saddle on your own via UPS Ground, Insured, with No Signature Required . IMPORTANT: You must provide us with the UPS tracking number by the 8th day.

Please follow these instructions when returning the trial saddle*:

• If possible, use the packing materials and shipping box in which your saddle arrived.
• Carefully place the saddle in the box, pad the pommel and cantle to protect them from damage, and use plastic, bubble wrap, or newspaper for filler. Please avoid the use of Styrofoam chips, “peanuts,” or shredded paper.
• Fill out the Trial Saddle Return Form, which was enclosed with the trial saddle, and include it in the box with the saddle.
• Clearly print your return address on the box.

*When using a professional mailing agency such as Pack ‘n Mail, The UPS Store, etc., please advise them of the above shipping instructions.